Last update Oktober 2026

Cancellation Policy for Counselling Services

At Counselling Services, I value your time and the commitment you make to your mental health and/or Counselling. To ensure a smooth scheduling experience for all clients, I have established the following cancellation policy:

Cancellation Notice:

Clients are required to provide notice if they need to cancel or reschedule an appointment. Notice more then 72 hours is free of charge; 72 – 48 hours is 50% of the price for a session; if notice is not given within 48 hours’ time frame, the full fee for the missed appointment will be charged.

I appreciate your understanding and cooperation regarding this policy, as it helps us provide the best possible care to all our clients and allows a waiting list to become less full. If you have any questions or need further clarification, please feel free to contact at [email protected]

Appointments:

Sessions take place online via the Teams (please see their privacy policy https://www.microsoft.com/en-gb/privacy/privacystatement). Counselling appointments are for 60mins. In sessions, I set an alarm for ten minutes to the hour so that the client has ten minutes to prepare to finish the session and leave the premises on time, as I book clients in succession. This leaves just enough time for a quick comfort break. Tatjana Hartmann Counselling All rights reserved © Copyright 2026

If a client is slightly late for their appointment, it will still end at the original finish time.

If the delay is more than 20 minutes, the session will not take place.

Fees:

Fees for sessions are payable by Cash, Bank Transfer or Credit/Debit card. Invoices can be provided if required.

Where sessions are funded externally, clients are liable for any fees and excesses not covered by their referrer or policy provider.

Therapist Sickness & Incapacitation:

If I am unable to keep an appointment, clients will be contacted by 8am on the morning of their session. If I become incapacitated and am unable to contact clients directly, I have appointed someone to communicate this to all clients.

Online Appointments:

Clients are sent their video link and can access on any appropriate device of their choosing. After clicking on their link, clients go through to a waiting room and I meet them at the time of the appointment.

Sessions take place in a secure room, and headphones are used occasionally to safeguard privacy. Clients will need to ensure that the environment in which sessions are undertaken is free and safe from distractions with no other party or parties present or monitoring the session.

Sessions whether in person or online will NOT be recorded by either party. If a recording is necessary for continuing professional development, I will ask specifically for a written permission.

Social Media Policy:

In order to maintain a professional relationship, boundaries are set in place to protect all parties. Therefore, I am unable to accept ‘Friend Requests’ from clients on my personal social media accounts.

Digital Footprints:

Electronic communication leaves a digital footprint. Privacy maintenance stops at Counselling Consultancy point of connection and therefore cannot be responsible for any breach from the clients device/s. Every effort is taken to protect the clients’ privacy but technology is fallible and there is always a minimal risk that confidentiality can be compromised or that communication is not completely virus free. Tatjana Hartmann Counselling All rights reserved © Copyright 2026

Terms & Conditions Agreement:

All clients are provided with a specific terms and conditions agreement which will need to be read and signed accordingly.

NB: Inappropriate behaviour or personal infractions will not be tolerated and will result in the termination of the session with immediate effect. If this should happen, therapists reserve the right to charge in full.

Thank you for choosing my practice and services for your counselling, therapy needs. I look forward to working with you.